Why is process documentation layered?
Readers need different things: a manager wants the flow, the doer wants the step, an auditor wants the record. So the overall flow (process map), the procedure (SOP) and the detail of one step (work instruction) are kept as separate documents that link to each other. For the full picture see the process documentation guide.
Related pages
Record it once and let the guide write itself
With Izly you do the task once in the browser. Clicks and screenshots become a step-by-step guide that you edit and share by link.