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Use cases

Six common situations for teams that explain the same process again and again.

Use caseEmployee onboarding documentation: step-by-step guidesRecord account, access and first-week tasks once; every new hire follows the same guide.
Use caseIT helpdesk documentation: resolution guides that get reusedPassword reset, VPN, printers: record repeat tickets once and answer with a link.
Use caseCustomer support macros and illustrated help guidesTurn frequent questions into illustrated guides and link them from your macros.
Use caseERP and CRM implementation handover: guides you leave with the clientRecord each setting once; the client follows step by step and stops asking again.
Use caseHR process documentation: step-by-step guidesRecord leave, payslip, hiring and offboarding processes and give employees a link.
Use caseQuality and ISO procedures: illustrated work instructionsWrite procedures and work instructions with images; keep them versioned and reachable.