What makes a good knowledge base?
- Each article solves one problem or one task.
- Titles are written as the sentence a user would search for.
- Every article has an owner and a last review date.
- Old articles are archived; wrong information is worse than none.
For an example see IT helpdesk documentation, and for keeping it current the guide.
Related pages
Record it once and let the guide write itself
With Izly you do the task once in the browser. Clicks and screenshots become a step-by-step guide that you edit and share by link.