# [SOP title: name of the task]

| Field | Value |
|---|---|
| SOP no. | [SOP-001] |
| Version | [1.0] |
| Date | [YYYY-MM-DD] |
| Owner | [name, role] |
| Approver | [name, role] |
| Next review | [YYYY-MM-DD] |

## 1. Purpose

[Why does this SOP exist? Which outcome or risk does it protect? One or two sentences.]

## 2. Scope

- Applies when: [example: individual customer records only]
- Does not apply when: [example: corporate customers follow SOP-002]

## 3. Responsibilities

| Role | Responsibility |
|---|---|
| [Performer] | [Does the task as described in this SOP] |
| [Approver] | [Checks and approves the result] |
| [Owner] | [Keeps the SOP current] |

## 4. Prerequisites

- [Required access or permission]
- [Required document, form or information]
- [Required tool]

## 5. Procedure

1. [Start with a verb. Example: Click New record.]
2. [One action per step.]
3. [Link to a screenshot or work instruction if needed.]
4. [...]

## 6. Checkpoints

- [ ] [Where mistakes happen most: example, is the tax ID 10 digits?]
- [ ] [Was the record saved and the confirmation message shown?]

## 7. Error cases

| Situation | What to do | Who to tell |
|---|---|---|
| [Error message or situation] | [Resolution step] | [Person or channel] |

## 8. Related documents

- [Work instruction, form or another SOP]

## 9. Revision history

| Version | Date | Changed by | Change |
|---|---|---|---|
| [1.0] | [YYYY-MM-DD] | [name] | [First release] |